2025 Impact Report
Clients
Making a positive difference together.
Client satisfaction is high at Cripps. But we know there is always room for improvement. To help clients achieve their own purpose and ambition, we seek to approach problems from both a human and legal standpoint.
What we've achieved in 2025:
Last year we shared the following impact goals to:
- Increase our Net Promoter Score (NPS) client satisfaction score from +71 to +75
- Develop the EmpowHer and female leadership programme to 2026.
- Develop a client-centric methodology for the impact we make with clients and report in 2026.
Our progress on these goals:
- Achieved more than our goal with an increase to +78, as scored by 260 clients in our NPS survey. We also recorded a 44% drop in complaints from last year by focusing on better communication and clarity on costs for clients.
- Established HERizon (a network for women in insolvency) and The 27% Club (bringing together women and male allies working in M&A, in partnership with Crowe accountancy firm). We have hosted a further 11 events for female leaders, co-hosted with a variety of businesses. Our events have provided space for women across sectors to share experiences, access mentors and build professional networks.
- Applied tools to assess the quality and depth of our client relationships and improve matter reporting to provide better visibility of our specific support to clients.
Stories from our client community:
Responsible AI-supported fundraising
We worked with a major UK charity, the largest funder of palliative and end of life care research, as it explored AI enabled wealth screening to increase vital fundraising. The charity wanted to open up new funding streams while protecting its interests and maintaining the trust of its donors. We helped them understand the data protection implications, highlighted areas needing care, and shaped a safe, transparent way to move forward — including reviewing and negotiating the AI-provider contract. Our involvement gave the charity a clear, responsible route to unlock new funding potential, supporting its mission to improve care and comfort for people in their most vulnerable moments.
Investing in natural flood management
Convened by our Impact Partner and client The Conduit and chaired by Aviva, the FloodAction Coalition brings together insurers, landowners, and investors to build a £1 billion water‑resilience market by 2028, turning natural flood management solutions into practical, investable projects. Through our legal advice, we’re helping The Conduit turn ambition into action by giving its Coalition partners the clarity, structure and confidence they need to work together, unlock investment, and get solutions off the ground at scale protecting communities for generations to come. The FloodAction Coalition has been welcomed by the Secretary of State for the Department for Environment, Food and Rural Affairs and is supported by leading organisations including the National Trust, The Crown Estate, National Highways, Anglian Water, UBS, and The Rivers Trust.
Enabling employee ownership
Over the past 2 years, we have advised 9 clients on Employee Ownership Trust (EOT) transactions impacting a combined total of 599 people. Our advice helps clients use EOTs not only as a succession solution but as a means to strengthen the employee proposition, safeguard culture and maintain continuity for customers and other key stakeholders. Employee ownership gives people a meaningful stake in the business they work for and a voice in its future. Clients value the EOT model for the way it embeds this social value. We support this by advising on enhanced governance arrangements that promote transparency, accountability and effective engagement between employees, trustees, and management, while maintaining commercial objectives. This work aligns closely with our purpose as a B Corp to make a positive difference through our legal services.
Delivering distinctive places
Working with The Portman Estate, stewards of Marylebone for nearly 500 years, we help support a thriving community while protecting heritage and creating inclusive places.
- Advise on residential property matters for the Estate, building a trusted relationship and open dialogue.
- Convene a Resilient Cities working group, bringing together London built-environment stakeholders.
- Identify practical, cross-industry solutions to help mitigate climate-change risks to the city, aligned with our shared B Corp ambition to deliver measurable positive impact for society and the environment.
Future leaders and Rising stars
Founded by trainees and junior lawyers, our Future Leaders network brings together ambitious young professionals across our client community to explore emerging trends and changing expectations. This is a space for early‑career professionals from different sectors to develop the curiosity and perspective needed to shape the future success of their organisations and become leaders in their industries. Alongside this, our Rising Stars programme is tailored for young property professionals to share knowledge and build lasting connections. Both initiatives help nurture talent that is skilled and ready to make a positive difference — for our clients and our communities across sectors.
Responsible AI-supported fundraising
We worked with a major UK charity, the largest funder of palliative and end of life care research, as it explored AI enabled wealth screening to increase vital fundraising. The charity wanted to open up new funding streams while protecting its interests and maintaining the trust of its donors. We helped them understand the data protection implications, highlighted areas needing care, and shaped a safe, transparent way to move forward — including reviewing and negotiating the AI-provider contract. Our involvement gave the charity a clear, responsible route to unlock new funding potential, supporting its mission to improve care and comfort for people in their most vulnerable moments.
Investing in natural flood management
Convened by our Impact Partner and client The Conduit and chaired by Aviva, the FloodAction Coalition brings together insurers, landowners, and investors to build a £1 billion water‑resilience market by 2028, turning natural flood management solutions into practical, investable projects. Through our legal advice, we’re helping The Conduit turn ambition into action by giving its Coalition partners the clarity, structure and confidence they need to work together, unlock investment, and get solutions off the ground at scale protecting communities for generations to come. The FloodAction Coalition has been welcomed by the Secretary of State for the Department for Environment, Food and Rural Affairs and is supported by leading organisations including the National Trust, The Crown Estate, National Highways, Anglian Water, UBS, and The Rivers Trust.
Enabling employee ownership
Over the past 2 years, we have advised 9 clients on Employee Ownership Trust (EOT) transactions impacting a combined total of 599 people. Our advice helps clients use EOTs not only as a succession solution but as a means to strengthen the employee proposition, safeguard culture and maintain continuity for customers and other key stakeholders. Employee ownership gives people a meaningful stake in the business they work for and a voice in its future. Clients value the EOT model for the way it embeds this social value. We support this by advising on enhanced governance arrangements that promote transparency, accountability and effective engagement between employees, trustees, and management, while maintaining commercial objectives. This work aligns closely with our purpose as a B Corp to make a positive difference through our legal services.
Delivering distinctive places
Working with The Portman Estate, stewards of Marylebone for nearly 500 years, we help support a thriving community while protecting heritage and creating inclusive places.
- Advise on residential property matters for the Estate, building a trusted relationship and open dialogue.
- Convene a Resilient Cities working group, bringing together London built-environment stakeholders.
- Identify practical, cross-industry solutions to help mitigate climate-change risks to the city, aligned with our shared B Corp ambition to deliver measurable positive impact for society and the environment.
Future leaders and Rising stars
Founded by trainees and junior lawyers, our Future Leaders network brings together ambitious young professionals across our client community to explore emerging trends and changing expectations. This is a space for early‑career professionals from different sectors to develop the curiosity and perspective needed to shape the future success of their organisations and become leaders in their industries. Alongside this, our Rising Stars programme is tailored for young property professionals to share knowledge and build lasting connections. Both initiatives help nurture talent that is skilled and ready to make a positive difference — for our clients and our communities across sectors.
Our ambitions for 2026:
- Use client insights programme to guide exceptional service acting on what clients tell us to shape our client service delivery and set the right priorities.
- Develop our client impact partnership with The Conduit by developing solutions-aligned community actions. Continue to support AI for good and female leadership strands. Evolve climate and nature strand through Resilient Cities working group and legal support for the FloodAction Coalition.
- Consult clients as part of an impact materiality assessment to establish where we specifically and uniquely make a difference to their business and their ambitions. Share their stories.